Service Coordination

Secure messaging and e-referral systems are an excellent tool for enhancing service coordination and delivering safer, more efficient and integrated services. Electronic referral (e-Referral) enables consumer information to be sent and received using encrypted email across a secure platform. Secure e-Referral systems support Service Coordination by:

  • encouraging good communication between services, providing an opportunity to easily send and receive referrals, acknowledge the referral and exchange other information about consumer
  • reducing duplication of information
  • enhancing and improving the security of consumer information

"e-Referral is about using what we already have to do what we already do in a better way."


Connectingcare is on of the eReferral systems used by the agencies in the west also includes the health and community services directory.

Connectingcare service directory is based on Human Services Directory (HSD) and provides information on over 23,000 services across Victoria. Over 2500 of these service providers are capable of accepting electronic referrals and messages from Connectingcare.